Onyema Michael Arinze

Developed and executed comprehensive training programs for front desk staff, covering revenue management and central reservations, significantly enhancing operational proficiency.

Implemented and managed daily inspection protocols across all hotel areas, including public spaces and guest rooms, consistently upholding high standards of cleanliness and guest satisfaction.

Coordinated and enforced a robust preventative maintenance schedule and safety program for all team members and hotel assets, ensuring a secure and well-maintained environment.

Streamlined departmental scheduling and oversaw performance appraisals, providing constructive feedback to optimize team productivity and foster professional growth across multiple departments.

Supervised all front desk activities, including guest relations, check-in/check-out processes, and staff deployment, ensuring flawless execution of guest services and operational continuity.

Monitored and evaluated departmental performance against established goals, contributing to continuous improvement in service delivery and operational effectiveness.

Elevated guest satisfaction by expertly handling complaints and offering complimentary services, contributing to increased customer service ratings.

Supervised front desk teams and managed guest requests, including reservations and booking extensions, ensuring prompt and accurate service delivery.

Oversaw housekeeping staff and managed control room and supplies inventory, optimizing resource allocation and maintaining high cleanliness standards.

Cultivated strong vendor relationships, ensuring timely delivery of supplies and maintenance equipment to support continuous operations.

Trained new employees in room cleaning and maintenance, resulting in a quantifiable 25% increase in cleaning efficiency.

Conducted daily safety inspections of housekeeping areas, proactively identifying and mitigating potential hazards and fire risks.

Prepared monthly resort audits and maintained meticulous records of room status and guest information, supporting data-driven operational improvements.

Managed inventory levels by analyzing demand trends and coordinating supply orders from the central office, optimizing stock and reducing waste.

Scheduled and confirmed 20-40 patient appointments per shift, including diagnostic, surgical, and medical consultations, optimizing physician schedules.

Managed patient check-in processes, acknowledging arrivals within 30 seconds, updating profiles, and coordinating with nursing staff for efficient flow.

Operated various office software and equipment to prepare critical reports, invoices, financial statements, and medical records, ensuring accuracy and compliance.

Handled high-volume communications, answering calls and emails regarding appointments and clinic hours, and ensured all messages were returned within 1 business day.

Maintained office and kitchen supply inventory, proactively reordering to ensure continuous availability and a well-stocked environment.

Educated customers on product offerings and promotions, fostering positive relationships that enhanced customer loyalty and retention.

Resolved customer complaints and process issues using proactive problem-solving skills, contributing to improved customer satisfaction.

Processed diverse customer transactions (cash, credit, debit) accurately and efficiently using the POS system.

Managed incoming orders and organized new stock, ensuring accurate inventory and product availability on the sales floor.